Recent studies conclude that 93 percent of customers are satisfied with the marketing professional they deal with, but only 11 percent buy from them again.
Isn’t it bothering that despite being happy with the service, the customers don’t get back? There is simple answer to this- You do not figure on their minds!!
At Keep in Touch, we pride ourselves on marketing your company in a way that if a person thinks of a related service the first thing that comes to his/her mind is your name.
Our passion is your success and that’s what keeps us motivated. We believe you should concentrate on new business while we maintain your present and past clients.
We understand that keeping in touch with your client base is imperative for expanding the business. A simple thank you or a birthday card when least expected, goes a long way establish a personal touch. The problem what all business organizations face is time constraint which prevents them in nurturing past clients and in order to remain competitive; they direct their effort to seek new business.
When was the last time you received a thank you from one of your customers? Don’t you want to go out of your way to help your customer out when they need you the most? When was the last time you thanked one of your referral network for going over the board to help you out in a tough situation?
If you’ve never tried this approach, do so now. Keep in Touch will undertake all the tasks to maintain a close contact with all those who are of importance to your company.
Mortgage, Real Estate, Automotive, Financial Planners, Builders, Other Professionals
We work so hard to when we first meet a client, from the moment we answer an ad call, take their application, and get a pre-approval and finally they buy their dream home. We get frantic calls from agents and clients and finally we get the approval.
Our clients are elated, can’t thank us enough and may even send us a gift.
We see our clients years later and happen to bump into them … They try to remember who we are and finally figure it out. We have a nice chat only to find out they have since refinanced and bought another home. We feel embarrassed and quickly make a getaway not even giving our business cards …
We just lost our referral business…
We spend thousands of dollars in advertising & marketing to attract new clients but this money is wasted if we cannot retain the clients we already have. Long term business relationships are based on brief consistent contacts that keep you “on top of mind”
Why not market the clients that trust and respect you, the ones we have a history and rapport with. Give them the personal touch that is lost during most business transactions
The next time your clients or their friends are thinking about financing and mortgages make sure you are on top of their mind. Think of all the referrals you’ll be gaining just by keeping in touch.
We work hard when we first meet a client, from the moment we answer an ad call, till we finally list and sell their home. We show properties, forgetting all about our families and friends and do whatever it takes to go all out for our clients. We negotiate till all hours of the night to get the best price and terms for their new home… we celebrate, feel like a million bucks, and our clients’ think we are amazing, gust the greatest. They may even send us a gift or a card…We can do no wrong…
Two to three years later, we are on the MLS and all of a sudden we recognize the address, and our worst fears are confirmed when we see their names on the brand new listing with another agent. We are embarrassed, feel betrayed and hurt and the worst part of all. We Just Lost Our Referral Business…
We spend thousands of dollars in advertising & marketing to attract new clients but this money is wasted if we cannot retain the clients we already have. Long term business relationships are based on brief consistent contacts that keep you “on top of mind”
Why not market the clients that trust and respect you, the ones we have a history and rapport with. Give them the personal touch that is lost during most business transactions.
The next time your clients or their friends are thinking about Real Estate, make sure you are on top of their mind. Think of all the referrals you’ll be gaining just by keeping in touch.




